AI isn't just replacing bank tellers—it's dismantling a middle-class career path and sparking an unprecedented union wave across America's financial sector.
Solid reporting on this. The 65,000 to 210,000 reduction is staggering when you actualy see the numbers laid out. I worked in customer service for a bit in college and the relationship building Oliva mentions is genuienly irreplaceable. The union angle is interesting too since banking has always been pretty hostile territory for organized labor. Curious how this plays out as other banks inevitably follow suit.
Solid reporting on this. The 65,000 to 210,000 reduction is staggering when you actualy see the numbers laid out. I worked in customer service for a bit in college and the relationship building Oliva mentions is genuienly irreplaceable. The union angle is interesting too since banking has always been pretty hostile territory for organized labor. Curious how this plays out as other banks inevitably follow suit.
But can AI create fake new accounts on its own?